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Electronic PPO project has been started for issuing electronic PPO to pensioners and to digitize the whole pension processing

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Issuing Digital PPO to pensioners: Digitize the whole pension process

Electronic PPO project has been started for issuing electronic PPO to pensioners and to digitize the whole pension processing.

GOVERNMENT OF INDIA
MINISTRY OF DEFENCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
Trikoot-I, Bhikaji Cama Place,
New Delhi – 110066
Phone: 26174596, 26174436

CPAO/IT&Tech/Master Data/ 14 Vol-III/P.F./2018-19/77

19.08.2019

OFFICE MEMORANDUM

Subject:- Transmission of e-PPO(PDF & XML) to the authorized banks in fresh pension cases.

e-PPO project has been started for issuing electronic PPO to pensioners and to digitize the whole pension processing. The e-PPO system aims at online processing of pension cases and movement of online data from Head of Office (HoO) to Pay & Accounts Office (PAO) to CPAO to Bank for fresh as well as revision of pension cases.

In this system, all the stakeholders i.e. HOO, PAO, CPAO and Banks would perform their respective work online. The main objective of this exercise is to put in place seamless transmission of pension electronically from head of office to banks for payment of pensions.

2. At present, pension cases in respect of central civil pensioners are being processed online through PFMS and e-PPO (XML & PDF file) is being forwarded by the Pay & Accounts Offices to CPAO.

3. It has now been decided to send the e-PPO (XML & PDF file] to the banks for consuming the data in their system after updating their pension software as per requirement. The physical PPO booklet along with the SSA in fresh pension cases will continue to be sent to all the banks as a parallel run till the system stabilizes.

4. It is also clarified that details given in Physical Booklet of PPO will be sacrosanct and supersede in case any mismatch or discrepancy arises between the data of PDF and XMI, file of e-PPO.

sd/-
(Md. Shahid Kamal Ansari)
(Dy, Controller of Accounts)

View order

Medical Allowance for Pensioners: Issue of Date of retirement or date of submission of application

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Fixed Medical Allowance (FMA): Date of retirement or date of application

Medical Allowance for Pensioners: Issue of Date of retirement or date of submission of application.

The Central Pension Accounting Office issued a clarification order about the issue of Fixed Medical Allowance in respect of pensioners who retired before 1st December, 1997.

Detailed instructions issued in the order that the pensioners may be allowed Fixed Medical Allowance with effect from the date of application for Fixed Medical Allowance, if Fixed Medical Allowance otherwise admissible to them.

Issue No.1:
Whether the effective date of payment of FMA in respect of the pensioners who retired before 01.12.1997 is the date of retirement or the date of submission of application.

Comments of DoPPW:
The order were issued vide this Department’s OM No. 45/57/97-P&PW (C) dated-19.12.1997 wherein FMA was granted . The existing pensioners had to opt for medical allowance and an undertaking was required to be submitted by the claimant.

Hence, the orders are being implemented from 01.12.1997. If a person has retired earlier and has opted for the FMA and given undertaking at the time of issue of OM, then the FMA should be paid from 01.12.1997.

After 19.12.1997, several further orders/ clarifications were issued regarding Fixed Medical Allowance (FMA). Therefore, it is difficult to accept that the pensioner was not aware of the admissibility of the FMA w.e.f.01.12.1997.

In view of this, those pensioners who retired before 01.12 .1997 and did not exercised the option for FMA immediately after the issue of OM dated- 19.12.1997 would not be entitled to FMA w.e.f. 01.12.1997.

However, they may be allowed FMA w.e.f. the date of application for FMA, if FMA otherwise admissible to them.

Issue No.2:
Whether the effective date of payment of FMA in respect of the pensioners who retired after 01.12.1997 is 01.12.1997 i.e. date of implementation of order or the date of submission of the application by the pensioner.

Comments of DoPPW:
In the OM dated-19.12.1997, it has been mentioned that in case of future retirees, the option shall be obtained by the Head of Office along with the pension papers and in case the retiree opts for medical allowance, the FMA is payable from the following month after the date of superannuation. If the retiree opts later on or gives his option later, then the FMA is to be given from the date of application.

After 19.12.1997, several further orders/clarifications were issued regarding Fixed Medical Allowance (FMA). Therefore, it is difficult to accept that the retiree/ pensioner was not aware of the admissibility of the FMA.

In case of retirees/ pensioners who retired after 01.12.1997 did not exercise the option for FMA immediately on retirement, the FMA would not be admissible to them from the date of the month following the month of retirement.

However, they may be allowed FMA w.e.f. the date of application for FMA, if FMA otherwise admissible to them.

Countrywide pension adalat for prompt and quick redressal of pensioners’ grievances to be held on 23.8.2019

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COUNTRYWIDE PENSION ADALAT TO BE HELD ON 23.8.2019

Countrywide pension adalat for prompt and quick redressal of pensioners’ grievances to be held on 23.8.2019

What is Pension Adalat?

“Grievances of Pensioners to redress immediately and taking decisions on the spot to settle the issues without further delays”.

The Kendriya vidyalaya sangathan has reported through an office order about that conducting a Nation-wide Pension Adalat meeting on 23rd August, 2019.

As per the DO letter dated 28.06.2019 of Dept. of Pension & Pensioners’ Welfare has been forwarded directing all the organizations to conduct a Nation-wide Pension Adalat on 23rd August, 2019 for prompt and quick redressal of pensioners’ grievances, within the framework of extant policy/guidelines.

All Central Government Pensioners including KV Pensioners are requested to attend the meeting of adalat will be held on 23rd August, 2019 and expose your grievances.

Pension Toll Free Number 1800-11-1960 for All Pensioner

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Pension Toll Free Number 1800-11-1960 for All Pensioner

Toll Free Number 1800-11-1960: The pensioners can now lodge their grievance by calling on this Toll Free Number during the office hours.

Sanjiv Narain Mathur
Joint Secretary

Government of India
Ministry of Personnel, Public Grievances & Pensions,
Department of Pension & Pensioners Welfare
Lok Nayak Bhawan, Khan Market,
New Delhi – 110003

D.O.No.12(20)/2019-P&PW(C) – E.5915

May 31, 2019

Expected DA from July 2019: DA 4% Confirm…5% Possible! – Click for more details

As you are already aware the pensioners can lodge their grievance on the Centralized Pension Grievance Redress and Monitoring System (CPENGRAMS) of Department of Pension and Pensioners’ Welfare.

Besides this, pensioners can also send their grievance either through post or by E-mail to this Department, details of which are uploaded into the CPENGRAMS.

Every grievance number, E-mail/SMS alert is sent to the complainant, and thereafter the grievance is forwarded to the concerned Ministry/Department/Organisation for redressal.

2. However, in the recent, it has been observed that there is a certain category of pensioners / family pensioners especially those who are very old and not so techno savvy cannot lodge their grievance in CPENGRAMS. Hence a need has been felt to cater to the requirement of such category of pensioners/ family pensioners.

Accordingly, Department of Pension & Pensioners’ Welfare has started a Cell Centre with a Toll Free Number 1800-11-1960. The pensioners can now lodge their grievance by calling on this Toll Free Number during the office hours. All the Pensioners Associations are requested to given wide publicity to this Toll Free Number.

With regards

Yours sincerely,
sd/-
(Sanjiv Narain Mathur)

Source: Confederation

PPO number should be indicated in Bank Passbook of Pensioners

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PPO number should be indicated in Bank Passbook of Pensioners

Regarding marking of PPO number in the bank passbook of Pensioners/Family Pensioners

GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF EXPENDITURE
CENTRAL PENSION ACCOUNTING OFFICE
TRIKOOT-II,BHIKAJI CAMA PLACE,
NEW DELHI-110066

CPAO/IT&Tech/Bank Performance/37 (Vol-III)A/2019/18

23.04.2019

OFFICE MEMORANDUM

Subject:- Regarding marking of PPO number in the bank passbook of Pensioners/Family Pensioners.

Attention is invited to this office OM No. CPAO/Tech/ Clarification / P&PW/20 14-15/426-497 dated-17.09.2014 wherein it was advised to the banks to record the PPO number in the passbook of the pensioners.

This office is still receiving complaints from the pensioners that their PPO number is not being recorded by the banks in their passbook leading to problems like transfer of pension account from one bank/branch to another bank/branch, delay in commencement of family pension etc.

Therefore, Heads of all CPPCs and Govt. Business Departments are once again requested to instruct all their bank branches dealing with the pension payments to record the PPO number in all the passbooks of the pensioners/ family pensioners issued by them.

This issues with the approval of Chief Controller (Pension).

(Praful Dabral)
Sr. Accounts Officer (IT & Tech)